Improved call center operation with a modern ERP system
Learning the user base, brand identity, and the core requirements of client's vision.
This phase involved interviewing subjects and conducting usability testing.
Leveraging tools such as Figma, wireframe, Style Guide, & UI Design principles.
Developing the solution using top-notch technology while implementing core functionalities, reviewing code, troubleshooting, testing, and releasing the product.
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Improved processes
The ERP system dramatically improved customer service outcomes and processing potential.
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Digital transformation
Many challenges associated with using Excel files were eliminated once we implemented our automated software tailored to their business needs.
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Complex custom system
The PPC system went from a sophisticated CRM system to developing a custom mobile application through tools used for internal communication.
180+ users
Over 180 consultants use the PPC system for their work.
In providing a detailed overview of Qarbon IT's successful implementation of their client's improved ERP system, we want to highlight what made us so successful. We began by developing a CRM module with VoIP technology which allowed employees to make and monitor all calls over the internet and analyze communication data.
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Qarbon IT's client found the perfect fit with their PPC system. Thanks to a thorough development process, they could develop an ERP system with all the needed features, such as a built-in CRM module and VoIP function. The ERP system allowed them to track real-time data from their 11 locations nationwide, allowing them to manage sales better and gain insight into their growth indicators. Additionally, this system eliminated cumbersome manual processes like using Excel files to complete workflows. With an efficient and cost-effective digital transformation in place, the company could streamline its operations and ensure its resources were used for maximum benefit.
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Coordinating the efforts of multiple development teams posed a significant challenge for Qarbon IT. For example, the project involved web developers, iOS developers, Android developers, and Quality Assurance Engineers who all had to work together to maintain the required productivity levels over three years. As such, time management was paramount in ensuring that each of these teams had enough time to complete their tasks while ensuring deadlines were met.
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Qarbon IT developed a robust CRM module with VoIP technology for their client's PPC system. This module enabled employees to track and record calls, allowing greater visibility into the company's communication activities. The data gathered by the tool also offered insights into sales operations so that managers could identify improvement opportunities. In short, this valuable module allowed the client to better understand their business operations through enhanced communication tracking capabilities.
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Statistics were a significant component when developing the application for the PPC system. The challenge was calculating all the values in real-time, as the application must communicate with external services to obtain the desired results.
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